3021 78th St. Norway, IA 52318
1-844-550-6200 | Mon-Fri 7a–6p CT
1-844-550-6200 | Mon-Fri 7a–6p CT
Welcome to our online stores, which include the following websites and corresponding mobile applications ("Apps"), and any other websites, Apps or other Stores that we may launch from time to time (the "Stores"): Frontiercoop.com, Simplyorganic.com, Auracacia.com and Coopmarket.com. These Stores are owned and operated by Frontier Cooperative, its affiliates (collectively, "we," "us," "our" or "Frontier") and/or their agents or licensors. We are sensitive to your concerns about how we may use and share personal information that we collect from you through our Stores. The Stores are not intended for use by persons under the age of 13. We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy statement ("Privacy Policy") as a result. This Privacy Policy is incorporated into our Terms of Use and Account Agreement and therefore governs your use of the Stores and/or any other Stores offered by Frontier. By visiting the Stores, and/or using any other Stores offered by Frontier, you are accepting the then current practices described in this Privacy Policy.
Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you become an associate member; create an online account or profile; use the interactive areas and features of our Stores; make a purchase; sign up for or participate in contests, promotions, surveys, mailing lists, classes, events; and when you email, call, or otherwise communicate with us.
The types of information we may collect include your name, address, phone number, fax number, email address, zip code, photos, videos, social media usernames, payment information, demographic information, information about your interests and preferences, dietary requirements/preferences, and any other information you choose to provide.
In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately consent to receive these types of communications from us.
Information We Collect Automatically. We may also automatically collect information about you when you access or use the Stores or transact business with us, including:
Information We Collect from Other Sources. We may also receive information about you from other sources and combine or link that with information we have about you. For example, if you use your credentials from a third party social media site (e.g., Facebook) to log into your account or interact with us, we may collect information about you, such as your name, account information and friends list, in accordance with the authorization procedures determined by such social media site.
We use the information we collect about you for a variety of purposes, for example, to:
We are based in the United States and the information we collect is governed by U.S. law. By accessing or using our Stores or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
We may share personal information about you outside of Frontier and its affiliates, including as follows:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Mobile Phone Users: No mobile information will be shared with or sold to third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
The Stores may offer social sharing features or other integrated tools, which let you share actions you take on the Stores with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
Frontier takes reasonable measures, including administrative, technical, and physical safeguards, including but not limited to SSL technology and tokenized payment information, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your Information. You may update or correct your online account information by logging into your online account and updating your information or by calling Customer Service. If you would like to update or correct your membership information, you may do so by completing our Update Your Associate Membership Information form or by calling Customer Service.
Promotional Communications. You may opt out of receiving promotional communications from us by following the instructions in those communications. We may still send you non-promotional emails, such as emails about your purchases, account, associate membership or our ongoing business relations.
Location Information. You also have the ability to turn location-based Stores on and off by adjusting the settings of your Internet browser or mobile device. You can also stop our collection of location information in connection with our mobile applications by following the standard uninstall process and removing all Frontier applications from your mobile device.
Mobile Push Notifications/Alerts. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
We allow third parties to serve advertisements on our behalf across the Internet and to provide analytics Stores. These third parties may use cookies, web beacons, and other technologies to collect information about your use of the Stores and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by Frontier and these third parties to analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Stores and other websites, and better understand your online activity. This Policy does not apply to, and we are not responsible for, third party cookies, web beacons, or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. For more information about interest-based ads, or to opt out of having your web browsing information used in this way, please visit www.aboutads.info/choices.
We also collect, use and post product reviews on our Stores. When you submit a product review, you become subject to the terms of use and privacy policy. The reviews you submit may be posted on our Stores and even on third-party sites.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. However, under the law, a business is not required to provide this information if it permits California residents to opt in to, or opt out of, this type of sharing. Frontier qualifies for this alternative option. To opt out of having your information shared with third parties for direct marketing purposes, please call Customer Service.
Frontier may change this Policy from time to time. If we make changes, we will notify you by revising the Effective Date above and, in some cases we may but are not required to provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy.
If you have any questions, comments or concerns about this Policy or about our privacy practices, please call our customer service representatives at 1-800-550-6200 or send an email message to customercare@frontiercoop.com. You may also direct your privacy-related comments or questions to the following address:
Frontier Cooperative
PO Box 299
Norway, IA 52318
